Apply Online

Offshore Tracker Online makes organising your savings as simple and convenient as a mouse click, and because your money is invested offshore in Guernsey, you can choose to have your interest paid gross, without the deduction of tax.

With Offshore Tracker Online you can operate your account whenever you want.  Simply log on to view your current balance and transaction history.  You can also make unlimited charge free withdrawals and transfer funds to a nominated bank account all online.

Please ensure you have read and understood the Terms and Conditions of Offshore Tracker Online before proceeding with your application.

To apply online now please have to hand the following information:

• Your e-mail address(es)
• Details of the account to which withdrawals or interest should be sent
• The account number(s) of any other NR (Guernsey) Limited account(s) you hold

Finally, please see the technical information below, it tells you what specification of PC and any software required in order to complete your account application smoothly.

What Specification of Computer Will I Need?

We recommend the following minimum requirements for use of our online banking facilities:

• PC running a Java script enabled browser, with a display resolution of 800x600 or above.
• Microsoft Internet Explorer 5.5, or Netscape 4.7 browser. To find your browser version select "Help" from the tool bar on your PC software, click on "About" and the browser version will be displayed.
• Whilst MACs are not one of our supported systems our website is written in such a way as to allow access by as many different operating systems and browser combinations as possible.

Technical Problems

You can contact our Technical Helpdesk via e-mail: OnlineTechnicalSupport@northernrock-guernsey.co.gg .  Our aim is to respond to your query within 2 working days.  Please note that we are unable to advise on the configuration of, or diagnose faults on your PC or your Internet Service Provider.

To assist us in resolving technical issues you may have, please include the following details in your email:

• The operating system you are using (e.g. Windows 98, Windows ME, Windows XP). Please include version numbers where available.
• The browser you are using to access your account, and any version numbers associated with it (e.g. Internet Explorer 5.5, Netscape 4.7).
• The specification of your PC.
• The country from which you are accessing your account.
• Details of the Internet Service Provider (ISP) you use to connect to the Internet.
• The times and dates of the problems you have experienced.
• A brief explanation of the problems you have experienced.

E-mail correspondence to our Technical Helpdesk will not be encrypted so please do not include any personal or account information.

In order to maintain a low cost base, which in turn allows us to offer competitive interest rates, Northern Rock (Guernsey) Limited provides technical support via e-mail only. Telephone based technical support is not available.

The application form is provided in adobe acrobat format.  You must have a copy of this to download the application form.

If you do not have acrobat reader click here to visit the Adobe site and get your free copy.    

Once you have done this please download the application, print out, complete and post it to the address below.

IMPORTANT NOTICE

CONFIRMATION OF IDENTITY AND RESIDENTIAL ADDRESS

In accordance with local regulatory requirements, we are obliged to confirm the identity and residential address of all applicants wishing to open an account.

We shall require each applicant to supply WITH THE APPLICATION FORM the following:

A) Personal Identifications Documents:-

 One item from the list below:-

i) Certified copy of passport – include number, signature and photograph
ii) Certified copy of Full Driving Licence
iii) Certified copy of Government Issued Identity Card

The above items must bear a signature and photograph and must be certified by either a Director, Manager or Officer of a regulated financial services business operating in an equivalent jurisdiction to Guernsey, a Lawyer or Notary Public, Member of the Judiciary, Qualified Accountant, an Actuary who is a member of a recognised professional body, an Officer of an Embassy, Consulate or High Commission of the Country or Territory of issue of documentary evidence of identity, Senior Civil Servant or a serving Police or Customs Officer, a Medical Practitioner or a Commissioned Officer of HM Forces.

A suitable certifier must certify that:

he/she has seen original documentation verifying identity and the copy of the document (which he/she certifies) is a complete and accurate copy of that original and the photograph contained in the document certified bears a true likeness to the individual (state name) requesting certification.

The certifier must also sign and date the copy identification data, stating his or her name clearly in block capitals, stating his or her capacity or position together with any relevant official stamp and address and a telephone number or e-mail address so that contact can be made in the event of a query.

AND

B) Residential Address Verification

Two different original utility bills, bank statements or recognised bank credit card statements less than 3 months old.

The documents must be your most recent originals, not copies and must be from different organisations.  They will be returned to you.

PO Box Addresses

If you have your mail sent to a PO Box address, we are still required to know and confirm the residential
address.  In this respect we require evidence linking your PO Box address to the residential address.  This can be evidenced by: -
i) Sending us a certified copy (must be certified in line with above certification requirements) of your agreement with the Post Office showing your accommodation and confirming your residential address.

ii) If your employer provides your accommodation, please provide a letter from them, to confirm the residential address, or

iii) Sending us an original utility bill, no more than three months old, if both the service address (i.e. the residential address) and the PO Box address are detailed on the same bill.

Please ensure that any documentation provided is accompanied by a fully certified English translation.

General
Guernsey residents may send in address verification and certified forms of identity as described above, or if they prefer, call in personally with original documents at Regency Court, Glategny Esplanade, St. Peter Port, Guernsey, GY1 1WW and we will certify them as true copies. Each person requiring their identity to be verified will need to attend in person. Please telephone Customer Services on 714600 to arrange a mutually convenient time.
Joint Accounts: If the account is to be opened in joint names, the above documentation must be provided by each applicant.

If an existing account holder has recently provided confirmation of identity and address in the prescribed format, no further evidence will be required.

NOTE: We regret that we will be unable to process your account application unless the required documentation is provided by each applicant and in these circumstances, it will be necessary to return your investment to you with a request that the application be re-submitted.

Northern Rock (Guernsey) Limited. PO Box 521, St Peter Port, Guernsey, Channel Islands, GY1 6EQ.